A salesperson is the human contact that most potential customers come into contact with. The sum total of customer experience depends a lot on the quality of contact customers have with salespeople. On the other hand salespeople are not always equipped with everything they need to see a business opportunity through. They may be talented and enthusiastic about the products they sell, but if they have no skills in turning this into a transaction, then, they may remain ineffective. Coupled with the fact that most people require some kind of morale boosting, there are indeed strong reasons why every company needs to trains its sales staff.
A salesperson needs to understand the company in order to be effective. This includes the understanding of the corporate structure, the business environment, regulatory framework, and nature of competition. In the course of work, salespeople find themselves talking to all manner of people. Understanding the business is important because it prepares them to interact profitably with each of them. Some customers will be interested in the product itself, others may have a special interest in the social involvement of the company, yet others will seek reassurance that the company is here to stay through evidence of a stable corporate structure. This makes it very important for a salesperson to know as much about the company as possible.
The second significance of sales training is that a salesperson needs to know the products the company offers, intimately. Knowing the products makes it easier for the salesperson to talk about them more easily and naturally. It shows the potential customer that the company knows what it is selling and is clear about what it will deliver. If the salesperson does not know enough about the product, they could over-sell or under-sell it. Either situation is bad in the long term.
Thirdly, a trained salesperson achieves three things whenever they meet customers. In the first case, if they meet potential customers, they will portray more confidence if they are trained than if they are not. This impression never really leaves a customer and even if they do not buy during that first contact, they are predisposed to picking the companyís product at some point in the future. The second effect that salespersons with sales training have is that they create trust in new customers. Talking to a knowledgeable and confident salesperson makes the customer develop confidence in the company. It is customer confidence that makes them buy products and service. Thirdly, for existing customers who regularly use the companyís goods or services, contact with well trained salespersons improves their brand loyalty. Knowing that the company has people who know their products well makes the customer feel strongly about the company. It shows that the company is reliable and unassuming. It is such customers who provide repeat business for the company and assure long term profitability.
In conclusion, sales training has a positive impact on the salesperson. This impact translates into pleasant customer experiences that eventually lead to profitability for any organization.